Exchange:
If you are not satisfied with your unused purchase, please return it to us within 24 hours of receiving it for an exchange or refund. It must be returned in its original packaging when we arrive to collect the parcel. Once we have received your return and inspected it, we will refund you or do an exchange depending on your preference.
Damaged/Defective Items:
It is the policy of The Meatsmith to ensure that all goods are supplied to our customers in perfect condition and that every precaution is taken to protect the integrity of every product we sell.
If you received your goods in a damaged or broken state, we will collect and exchange the damaged item(s) without charge to you provided you notify us about the damaged item(s) within 24 hours of taking the delivery.
Incorrect Items:
If we have sent you an incorrect item, please notify us as soon as possible or within 24 hours of receiving it. We will collect the incorrect item, and replace it with the correct one. Alternatively, we will collect the incorrect item, and refund you.
